Privacy Policy

We only collect the information you choose to give us:

• Quote and contact forms: your name, company, email, phone number, and the details of your request (parts, hazard classification, message).
• Assistant / chatbot: the messages you send and, if you ask for a human quote, the contact details you provide.
• Automatically: basic, aggregated usage analytics (pages viewed, general performance) to keep the site working. We do not use advertising trackers.

We use your information for a single purpose: to respond to your request — to prepare a quote, cross-reference a part, answer a question, or follow up on a project. We do not sell your personal information, and we do not use it for unrelated marketing without your consent.

We share personal information only with the service providers that operate this website and deliver your request to us, and only to the extent needed to do so:

• Website hosting and aggregated analytics (our cloud hosting provider).
• Email delivery of form submissions to our team (our transactional email provider).
• Assistant / chatbot processing of your messages (our AI service provider).

These providers act on our instructions and are bound to protect your information. We do not sell or rent personal information to anyone.

We keep your information only as long as necessary to handle your request and to maintain our business records, after which it is deleted or anonymized. You can ask us to delete it sooner (see your rights below).

The site is served over encrypted connections (HTTPS), and access to submitted information is limited to the Ex Solutions team members who handle quotes and inquiries. No method of transmission or storage is perfectly secure, but we take reasonable measures to safeguard your information.

You have the right to:

• access the personal information we hold about you;
• ask us to correct information that is inaccurate;
• ask us to delete your information;
• withdraw your consent to our use of it.

To exercise any of these rights, contact us using the details below. You also have the right to file a complaint with the Commission d’accès à l’information du Québec (CAI).

For any privacy question or request, contact the person responsible for the protection of personal information at Ex Solutions:

• Ex Solutions Inc.
• 16891 boulevard Hymus, Kirkland, QC H9H 3L4
• info@ex-solutions.ca
• +1 (514) 688-9541

We may update this policy from time to time. The date at the top reflects the most recent revision.